Shipping & Returns
SHIPPING POLICY
Shipping Policy
Last updated: July 1, 2026
Where we ship
We currently ship to Canada and the United States.
Processing time
Orders are typically processed within 1–3 business days (excluding weekends and holidays). Processing time may be longer during busy periods.
Delivery time
After your order ships, delivery is typically 7–15 business days. Delivery times are estimates and can vary due to carrier delays, customs, weather, or other factors outside our control.
Shipping rates
Canada
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Standard Shipping: $6.99 (orders under $50)
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Free Shipping on orders $50+
United States
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Standard Shipping: $9.99 (orders under $75)
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Free Shipping on orders $75+
Tracking
If tracking is available for your order, it will be provided once your order ships.
Address accuracy
Please double-check your shipping address at checkout. We’re not responsible for delays or delivery issues caused by incorrect or incomplete addresses.
Lost, delayed, or missing packages
If your package appears delayed or missing, please contact us through our Contact Us page and we’ll help you investigate with the carrier.
Questions
For any shipping questions, please reach out via our Contact Us form.
RETURN & EXCHANGE POLICY
Returns & Refunds
Last updated: July 1, 2026
We want you to feel confident shopping with us. If something isn’t right, we’ll do our best to help.
Return window
You may request a return within 30 days of delivery.
Return conditions
To be eligible for a return, items must be unused, in original condition, and in the original packaging.
How to start a return
Please contact us using the Contact Us form with:
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Your order number
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The item(s) you’d like to return
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The reason for the return
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Photos (required for damaged/defective items)
Damaged, defective, or wrong item
If your item arrives damaged, defective, or you received the wrong item, contact us within 7 days of delivery and include clear photos. We’ll work with you to resolve it as quickly as possible.
Return shipping costs
Return shipping is paid by the customer, unless the item is damaged/defective or the wrong item was sent.
Refunds
Once your return is received and inspected, we’ll notify you of approval or rejection. If approved, your refund will be issued to your original payment method. Processing times can vary by payment provider.
Non-returnable items
The following are not eligible for return:
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Gift cards
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Final sale items (if marked as final sale)
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Personalized/custom items (if offered)
Questions
For help with returns or refunds, please contact us via our Contact Us form.